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Privacy Policy and Disclaimer

Applicable to all ncgCARE and its partners

This Privacy Policy applies to all ncgCARE websites (Websites) including, but not limited to ncgCARE, Appalachian Community Services, Carolina Outreach, Embrace TFC, Envision Counseling, Grace Harbour, National Counseling Group, CR2, and Starlight Behavioral Health (Partner) websites. This Privacy Policy governs our data collection, processing, and usage. It also details your consent and how to remove your information from our use. 


We respect your right to privacy and are committed to protecting your personal information. Therefore, we do not collect any identifying information unless you have willing provided it to ncgCARE or it's Partners, considered "Personal Information". 

“Personal Information” refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information.

Information automatically collected is about your computer and your visits to this website such as your IP address, geographical location, browser type, referral link source, length of visit and pages viewed. Please see the"Automatically Retrieved Information" section below.



Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Consumers of our Website pages and its information are assumed to comply with this Privacy Policy.

We NEVER Sell or Share Personal Information collected from the Websites

We will never sell or share any of your Personal Information collected from the Websites to any third party. We only ever share information between ncgCARE and its Partners to provide services to the visitors to our Websites and Partners. This information is to allow us the opportunity to provide the best information, products and/or services to you.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites and Partners (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business (d) provide Partners with statistical information about our users.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial. 

External Websites

Our Websites and Partners provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. Be sure to review the Privacy Policy of the third party site to understand their use of your information. 

Data Retention

We retain Personal Information and Automatically Retrieved Information that you provide us as long as we consider it potentially useful in contacting you about other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below.

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.



Internet Cookies

ncgCARE and its Partners use "cookies" to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. The cookie consists of a unique identifier that does not contain information about you or your health history. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. We use cookies for a number of purposes, including to: report total audience size (unique users) and traffic for our Sites, to conduct research to improve the content and services of our Sites, and provide you with relevant content you are interested in. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. See OPTING OUT AND UNSUBSCRIBING to learn more.

Additional Information

We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by ncgCARE or its Partners to provide general statistics and better targeted marketing regarding use of the ncgCARE or its Partners Websites.




Security of your Personal Information

We use a variety of information security technologies and procedures to help protect your Personal Information from unauthorized disclosure. ncgCARE and its Partners use SSL certificates on our webpages to ensure all information and data is encrypted. 



Reviewing, Correcting and Removing Your Personal Information

Upon request ncgCARE or its partners will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

To review the user information that you have supplied to us

To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us To request that your user information not be used to contact you

To request that your user information be removed from any solicitation list that we use To request that your user information be deleted from our records

To opt out of being solicited by ncgCARE or its Partners

To exercise any of these rights, please contact us at to ncgCARE, PO Box 11247, Richmond, VA 23230, Attn: Privacy - Marketing. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe from our Communications

You may unsubscribe from our marketing email communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email us at If you choose to decline cookies, please visit Google Analytics Opt-out Browser Add-on here: If you choose to decline cookies placed by Infusionsoft (ncgCARE marketing software), you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set (each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).



If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at or by mail to ncgCARE, PO Box 11247, Richmond, VA 23230, Attn: Privacy - Marketing


We periodically update this Privacy Policy. We encourage you to review back regularly to ensure that you are aware of any updates or changes.

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